Privacy Policy

1. About Us & Data Controller

Company Name: VANCHI CLOTHING LIMITED

Data Controller Address: RM 1105-4, 11/F BLK C PHASE 1 KWAI SHING IND BLDG 36-40 TAI LIN PAI RD KWAI CHUNG HONG KONG

Contact Email: [email protected]

Phone: +852 47138423

This Privacy Policy governs how VANCHI CLOTHING LIMITED ("we", "us", "our") collects, stores, and uses your personal information when you visit or make a purchase on onewellshop.com. By browsing or placing an order on our site, you agree to the terms described in this policy.

2. Personal Information We Collect

2.1 Information provided by you
Full name, email address, contact phone number, billing and shipping address — required for order processing and delivery. All payment data is processed by third-party payment providers (PayPal, Stripe); we never store complete credit card numbers on our servers. Your order history, product preferences, size selections, and customer service communication records.

2.2 Automatically collected data
We collect IP address, device type, browser information, referring URLs, time of visit, and browsing behavior on our site through cookies and analytics tools. This data is used to improve our website and user experience.

3. Cookie Types & Consent Mechanism

We use the following categories of cookies on our website. When you first visit our site, a cookie banner will appear allowing you to accept or reject non-essential cookies. You can change your preferences at any time via the cookie settings link in the footer.

• Essential (Strictly Necessary) Cookies: Required for website functionality, including shopping cart, login sessions, and checkout. These cannot be disabled.
• Preference Cookies: Remember your language preference, region, and product view settings to enhance your browsing experience.
• Analytics Cookies: Used to collect anonymous data about how visitors interact with our site. See Section 4 for details.
• Marketing/Advertising Cookies: Used to display relevant product recommendations and promotional content. You can opt out of these via the cookie banner or your browser settings.

4. Analytics Tools

We use Google Analytics to analyze site traffic and user behavior. Google Analytics collects anonymous, aggregated data such as pages visited, time spent, and referral sources. This data is processed in accordance with Google's Privacy Policy. We have enabled IP anonymization to protect your identity. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

5. Third-Party Service Providers

We share necessary personal data with the following trusted partners solely for order fulfillment. All partners are bound by confidentiality agreements and are not permitted to use your data for any other purpose:

• Payment Processors: PayPal and Stripe — handle payment transactions securely. We never store your full payment card details.
• Logistics Carriers: DHL, Royal Mail, and other international couriers — receive recipient name and shipping address for parcel delivery.
• Analytics: Google Analytics — receives anonymized browsing data as described in Section 4.

6. Data Storage & Retention Period

• Order records: Retained for 7 years to comply with applicable tax and accounting laws.
• Customer account information: Stored until you request deletion or closure of your account.
• Marketing contact data: Retained until you unsubscribe from our promotional communications.
• Website access logs: Regularly purged and retained only for a limited period necessary for security and troubleshooting purposes.

7. Your Legal Rights (GDPR & CCPA) & Deletion Request Process

If you are a resident of the EU, UK, or California (USA), you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Deletion ("Right to be Forgotten"): Request deletion of your personal data, subject to legal retention obligations.
• Right to Restrict Processing: Request limited processing of your data in certain circumstances.
• Right to Data Portability: Request transfer of your data to another service provider.
• Right to Object: Object to processing for marketing purposes.

Deletion Request Process: To exercise any of these rights, please email us at [email protected] with the subject line "PRIVACY REQUEST" and clearly state your request. We will verify your identity and respond to your request within 30 business days as required by applicable law. If your request is complex or we receive a high volume of requests, we may extend the response period by an additional 30 days and will inform you of the extension.

8. Marketing Communications & Unsubscribe

With your consent, we may send you promotional emails about new arrivals, special offers, and product updates. You can unsubscribe from these communications at any time by:

• Clicking the "unsubscribe" link located at the bottom of any marketing email; or
• Contacting us directly at [email protected] with the subject line "UNSUBSCRIBE".

After you unsubscribe, we will stop sending you marketing emails within 2 business days. Please note that transactional emails (order confirmations, shipping updates, returns) will still be sent as necessary for your purchases.

9. Children's & Minors' Data — Important Notice

Our website offers products that may be suitable for children and teenagers (e.g., activewear, sportswear, and accessories in youth sizes). However, all orders must be placed by adults (18 years or older), parents, or legal guardians.

We do not knowingly collect or solicit personal information from individuals under the age of 18 (or the age of majority in their country of residence). We do not process or store any personal data of children beyond what is strictly necessary for fulfilling an order placed by a parent or guardian. Specifically:

• We do not create separate accounts for minors.
• We do not send marketing communications directly to minors.
• We do not use minors' data for profiling or behavioral advertising.
• Any product information provided during checkout (e.g., size, age range) is used solely for order fulfillment and is not retained for marketing purposes.

If we become aware that we have inadvertently collected personal data from a minor without verifiable parental consent, we will take immediate steps to delete that information from our systems. Parents or legal guardians who believe their child has provided us with personal information should contact us immediately at [email protected] so we can take appropriate action.

By using our website and placing an order, you confirm that you are at least 18 years old or are placing the order with the consent of a parent or legal guardian.

10. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL encryption for all data transmitted between your browser and our website.
• Firewalls and secure servers to prevent unauthorized access.
• Limited access to personal data — only authorized personnel with a legitimate business need can access your information.

While we strive to protect your data, no transmission over the internet is 100% secure. You use our website at your own risk, and we encourage you to take precautions to protect your personal information.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will revise the "Effective Date" at the top of this page. We encourage you to review this page periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.